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Privacy Policy for StoryCraft
Effective Date: May 15, 2025

StoryCraft values your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Personal Data:
We collect your email address and name when you sign up for a paid subscription or register an account. This data is used to manage your account, send updates, and provide access to our services.

• Non-Personal Data:
We collect cookies, IP addresses, and general usage behavior through analytics tools to better understand how users interact with our site.

2. Use of Information

• Personal Data:
Used for account management, service-related communications, billing, and customer support.

• Non-Personal Data:
Used to monitor site usage, identify areas of improvement, and enhance your experience with the platform.

3. Sharing of Data

We do not sell or share your personal data with third parties, except:

• Service providers such as payment processors and analytics tools (e.g., Stripe, Google Analytics).
• When required by law or legal request.

4. Cookies

We use cookies to collect non-personal data and improve user experience. These cookies may track session duration, pages visited, and technical browser data.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect the platform’s performance or features.

5. Security

We implement reasonable security measures to protect your personal and non-personal data. However, please be aware that no online system is entirely secure.

6. User Rights

You may request access, correction, or deletion of your personal information by contacting us at support@storycraft.ai. We’ll respond within a reasonable timeframe.

7. Data Retention

Your data is retained only as long as necessary to provide our services and comply with legal obligations. If you cancel your subscription, we may retain certain information for a limited time for legal or operational reasons unless deletion is requested.

8. Updates to Privacy Policy

We may update this policy as needed. We’ll notify users via email or through the platform if significant changes are made.

9. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.

10. Refund Policy

Due to the digital nature of our service and immediate access to premium features upon subscription, all purchases are non-refundable.

However, if you experience technical issues or believe a charge was made in error, please contact us at muftau.storycraft@gmail.com within 7 days of the transaction. We will review your request and may issue a partial or full refund at our discretion.

11. Contact Information

If you have questions or concerns about this policy, contact us at:
📧 muftau.storycraft@gmail.com